Quality

Our business is about people, about high service content, about a quality approach and, above all, about honest and professional engagement. Our people share the benefits and values of a single, unified, European family. We understand the needs of our customers, adapt quickly to change, and deliver the services and support they need, across Europe and beyond.

ISO9001:2000

Behind SCH Distribution are two established quality brand distribution businesses each with a strategy and values, which come together to make a real difference to dealing with our customers needs.

The most important element of our strategy is customer focus and we are constantly driving to meet and exceed our customers requirements. Quality and continuous improvement have been thoroughly assimilated into our culture and are an integral part of this business strategy. ISO 9001:2000 provides a sound framework upon which we have based our operating disciplines. Our vision is driven by focus to enhance customer service levels and evolve the quality of service provision ahead of our competition.  

We believe that the key to our success is our workforce – by developing each individual and providing the tools they need, customers can be assured that support will be provided when it's needed. Effective communication is one of our highest priorities and we take pride in a successful open door policy holding regular employee surveys, suggestion and customer satisfaction schemes to enable the company to keep in touch with all interested parties ensuring that the views of our people are reflected in decisions affecting company goals, policy and strategy. Our investments in state of the art information technology and advanced communication systems are growing to ensure we maintain and improve our competitive position. Our business values are key to our success and what we believe in as we implement our ongoing strategy.

Independence. It means our success is based on self-determination and the freedom to make the best decisions for our customers and our business without being chained to a manufacturer or obliged by the dividend. This autonomy is the catalyst for our entrepreneurial spirit and independence of thought.

Leadership is another value that continues to drive us. We seek to be judged by our actions. Our responsibility is to act decisively, to be proactive, positive and professional in every situation.

Flexibility. We are all only too aware that change is at the core of our business. To be successful in a world where technology relentlessly advances, we must depend on our own foresight and agility. This flexibility is what allows us to offer our customers the bespoke, versatile solutions they need.

Commitment. Our aim is to stand out as people who care about each other and those we work alongside. We work to ensure each customer is totally satisfied with the service provided and offer support pre and post sale to ensure resellers are able to fulfill the requirements of their own customers – the end user.  

Finally we embrace trust. By taking ownership of issues and 'never passing the buck' we build trust with our customers. This sustains our reputation for integrity and honesty, which is built on our sound financial probity and individual accountability.